Hi, all.
I just fielded a customer support call on one of my products -- the
customer was having an installation problem.
Part of the installation involves running a utility program that
captures information (serial numbers, etc). In a network
installation, this information is stored on the server so that
subsequent client installations can access it (saving users from
having to re-enter the information for each client-computer install).
The user installed the software directly on a Tiger Server (10.4.2
Server) (i.e., running from the server, rather than over the
network). The installation FAILED because the utility program failed
to launch successfully.
If the customer attempts to manually launch the utility, it bounces
in the dock a couple of times and disappears.
The utility launches successfully on Tiger (10.4.2) ... and on 10.1
- 10.3.9 (client and server versions).
I haven't asked the customer to start checking the console log yet
(... you don't want to know how little the customer knows...). So,
first, I thought I'd ask whether anyone has any ideas about what
could be happening here.
The application is an UNBUNDLED CFM application. It doesn't link to
anything esoteric -- it's mainly a GUI application to capture some
text. Any ideas about where to look? [I have Panther server, not
Tiger server available in my lab, so I have a testing problem...]
Cheers,
Rick Aurbach, Ph.D.
President and Chief Engineer
Aurbach & Associates, Inc.
8233 Tulane Avenue, Suite B
St. Louis, MO 63132
www: http://www.aurbach.com/
eMail: email@hidden [business]
email@hidden [personal]
Fax: 314/678-0869
Phone: 800/774-7239
314/726-1321
"If it ain't broke and you haven't fixed it recently, it probably
needs to be rewritten." - Richard Aurbach (1948- )
"Beware of bugs in the above code; I have only proved it correct,
not tried it." - Donald Knuth, computer scientist (1938- )
"I was born not knowing and have had only a little time to change
that here and there. " - Richard Feynman (1918 - 1988)
"If in the last few years you haven't discarded a major opinion or
acquired a new one, check your pulse. You may be dead." - Gelett
Burgess (1866-1951)
"A life spent making mistakes is not only more honorable, but more
useful than a life spent doing nothing." - George Bernard Shaw
(1856-1950)
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