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Re: Off-Topic: Communicating with users

Bobby B wrote: 
Hello everyone;

I've got a bit of an off-topic question.  I have developed an app (in
COCOA!), and it fills a certain niche, therefore the users are really
excited about it.  A lot of people are making suggestions.  Some good,
some bad.  And some are downright the absolute worst ideas I've ever
heard in my life.

It all takes place on a public forum, so all responses are visible.  I
was curious how you, as developers, would respond to users'
suggestions when they don't fit in with the scope of the program, just
aren't good, or are just plain horrible.

Obviously I am trying to be nice :)


Here's the old curmudgeon viewpoint. First of all, never ever discuss your development plans on a public forum. (Have you noticed how much Apple does this, for instance?) You really have no obligation to be nice to people who are making suggestions, beyond a polite blanket statement that says you will consider all input but not comment on it. You should also have a bug tracking database so you can say things like "Can you please file a bug report for that?", or "If you think that is important, please file an enhancement request." If you did that, then you can say that all suggestions for "improvement" made on the forum will be ignored, and that the way to submit those suggestions is by filing an enhancement request. Then you will at least get a feel of who is willing to put in the effort and think through their suggestion. Everything else is just noise.

Just my 2 cents,
Rush
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 >Off-Topic: Communicating with users (From: "Bobby B" <email@hidden>)



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