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Re: ... very sick PowerBook :-( How to kill a process that won't die?



John,

In my experience with the people at the Salem, NH Apple Store I've never had a problem with any sort of bad attitude. Also, I'd expect that the SF store sees far fewer "developers" than the one in San Jose would, so they're probably not pre-ordained to consider this "your problem".

The SJ genius was definitely not following standard protocols, and should be reported to Apple -- that sort of behavior shouldn't be tolerated, and is not the face Apple wants to put towards the world.

John Francini
Nashua, NH


On Jan 27, 2005, at 5:42 PM, John Michael Zorko wrote:


John,

Thank you very much for the reply ... is taking it to a "Genius" the only recourse I have? I ask because i've had very negative experiences with "Geniuses" in the past (though these were at the Valley Fair Apple Store in San Jose, perhaps a year and a half ago) ... "Geniuses" that would not consider helping me because "you're a developer and you obviously did something wrong and screwed it up yourself" (this was an an iBook G3-900, which wouldn't wake from sleep often, and the devtools _weren't even installed on the machine_ because they had me re-image it when I displayed the problem to them before). Even after reproducing the problem in front of them, the "Genius" said "I was on the other end of the bar, I didn't see what you did!" All I did was open / close / open / close / open / close / open ... grrr, just thinking about it makes me upset.

Yikes, sorry to dump on you ... I do appreciate the response. I'll take it to the SF store and see if I fare better there ...

Regards,

John



On Thursday, January 27, 2005, at 02:20PM, John Francini <email@hidden> wrote:

Since you're in San Francisco, bring it to the SF Apple Store on Market
and let a Genius look at it. I don't think plugging in the iPod caused
it; it was likely well on its way down the road to failure beforehand.


There's a number of potential culprits here, but only a hands-on
examination is likely to find which one it is.

John

On Jan 27, 2005, at 4:33 PM, John Michael Zorko wrote:


Hello, all ...

The "sudo" and "su" weirdness was a harbinger of doom it seems -- my
PowerBook is now officially very sick. Mail won't start (but it shows
up in Force Quit, and if I Force Quit it, it locks the GUI solid i.e.
frozen Dock). Safari spins the beachball -- see Mail behavior above.
CPU usage is at 100%, and all of this is right after a restart.
Sometimes, starting the PostgreSQL postmaster via the Terminal brings
up the faded display and the multilingual kernel panic message.


OK, this all started because I did a stupid thing -- my iPod's battery
had run down, I had not the FireWire cable with me, but a coworker who
also has an iPod (and a PC) lent me her iPod USB cable. I plugged it
in -- MISTAKE. The iPod eventually mounted, but would not unmount.
iTunes started, but the GUI never displayed, and the box would not
shut down because it kept saying "iTunes has cancelled logout, press
Continue to force it to quit" (John presses Continue, to be greeted a
few seconds later with "iTunes has cancelled logout, press Continue to
force it to quit" ad nauseum ... ... ...) leaving no recourse but to
hard-boot it (holding power down for n seconds).


I adore Apple, and I love OSX (this is 10.3.7), but this is terrible.
All I wanted to do was charge my iPod via the USB cable, but no ... I
can use Terminal (which is where I live, anyway), but that seems to be
all. Since the-Mail-that-would-not-start seems to be using all of the
CPU, I try:


jzorko@jzorkodt ~
$ ssh email@hidden
email@hidden's password:
Last login: Thu Jan 27 13:04:19 2005
Welcome to Darwin!
mranenlt:~ jmzorko$ ps -aux|grep Mail
jmzorko    417  18.6  0.5   124572   3740  ??  R     1:09PM   2:50.75
/Applications/Mail.app/Contents/MacOS/Mail -psn_0_

jmzorko    451   0.0  0.0    18644    100 std  R+    1:21PM   0:00.00
grep Mail
mranenlt:~ jmzorko$ sudo kill -9 417
mranenlt:~ jmzorko$ ps -aux|grep Mail
jmzorko    417  27.8  0.5   124572   3740  ??  R     1:09PM   2:54.17
/Applications/Mail.app/Contents/MacOS/Mail -psn_0_

jmzorko    454   0.0  0.0    18644    100 std  R+    1:21PM   0:00.00
grep Mail
mranenlt:~ jmzorko$ ps -aux|grep Mail
jmzorko    417  37.2  0.5   124572   3740  ??  R     1:09PM   2:54.65
/Applications/Mail.app/Contents/MacOS/Mail -psn_0_

jmzorko    456   0.0  0.0    18172    336 std  S+    1:21PM   0:00.01
grep Mail
mranenlt:~ jmzorko$ ps -aux|grep Mail
jmzorko    417  44.5  0.5   124572   3740  ??  R     1:09PM   2:55.01
/Applications/Mail.app/Contents/MacOS/Mail -psn_0_

jmzorko    458   0.0  0.0    18644    100 std  R+    1:21PM   0:00.00
grep Mail
mranenlt:~ jmzorko$

... so Mail will not die (and it's using a lot of CPU).  I try the
same with the beachball-spinning Safari:

mranenlt:~ jmzorko$ sudo kill -9 418
mranenlt:~ jmzorko$ ps -aux|grep Safari
jmzorko    418   0.0  0.0        0      0  ??   E    1:09PM   0:00.00
(Safari)
jmzorko    465   0.0  0.0    18644    100 std  R+    1:23PM   0:00.01
grep Safari
mranenlt:~ jmzorko$ ps -aux|grep Safari
jmzorko    418   0.0  0.0        0      0  ??   E    1:09PM   0:00.00
(Safari)
jmzorko    467   0.0  0.0    18644    100 std  R+    1:23PM   0:00.00
grep Safari
mranenlt:~ jmzorko$ ps -aux|grep Safari
jmzorko    418   0.0  0.0        0      0  ??   E    1:09PM   0:00.00
(Safari)
jmzorko    469   0.0  0.0    18644    100 std  R+    1:23PM   0:00.00
grep Safari
mranenlt:~ jmzorko$ ps -aux|grep Safari
jmzorko    418   0.0  0.0        0      0  ??   E    1:09PM   0:00.00
(Safari)
jmzorko    471   0.0  0.0    18644    100 std  R+    1:23PM   0:00.00
grep Safari
mranenlt:~ jmzorko$

... so at least it's _trying_ to die.  How's Mail doing?

mranenlt:~ jmzorko$ ps -aux|grep Mail
jmzorko    417  30.8  0.5   124572   3740  ??  R     1:09PM   3:40.84
/Applications/Mail.app/Contents/MacOS/Mail -psn_0

jmzorko    473   0.0  0.0    18644    100 std  R+    1:24PM   0:00.01
grep Mail
mranenlt:~ jmzorko$ ps -aux|grep Mail
jmzorko    417  38.5  0.5   124572   3740  ??  R     1:09PM   3:41.57
/Applications/Mail.app/Contents/MacOS/Mail -psn_0

jmzorko    475   0.0  0.0    18644    100 std  R+    1:24PM   0:00.00
grep Mail
mranenlt:~ jmzorko$

... nope, Mail is still not willing to die (and it's _still_ hogging
the CPU).

Can anyone tell me how to bring my PowerBook back?  How to kill Mail?
All of this from simply plugging my iPod (clickwheel) into the USB2
port ...

By the way, I am in San Francisco, so if anyone at Apple wants to see
this first-hand, i'll gladly drive it down to Cupertino.  The state
this thing is in, I can reproduce these problems without any trouble
at all (sad face ensues).  If this is a bug and you can get some
diagnostic info, I want to help.

Regards,

John

Falling You - exploring the beauty of voice and sound
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References: 
 >... very sick PowerBook :-( How to kill a process that won't die? (From: John Michael Zorko <email@hidden>)
 >Re: ... very sick PowerBook :-( How to kill a process that won't die? (From: John Francini <email@hidden>)



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