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Re: Raising bug reports

Generally, my view is if it is worth my time to write the bug report then it
is worth my time to supply sample code (unless clearly unnecessary). I.e. I
create sample code to reproduce the bug and send it with the bug report.
Frankly, creating this code is often an outcome of my efforts to either
narrow down the problem definitively or to create a workaround solution. I
keep a ProjectBuilder "template" project handy that I can quickly paste the
code in, build it, and ship it to Apple.

However.... there was a period of about 6 weeks where Apple would constantly
lose the attachments to the bug reports. So I'd get mail a few weeks later
saying: "You mentioned in your bug report you would send in a sample. We've
never gotten it so please send it when you can." That was pretty frustrating
and I never got any explanation of what was going on when I queried DTS. I
haven't been beating on the bug reporter as much lately so I'm not sure if
the situation is really better or I've just been luckier. Fortunately, in
all but one case I still had the originally submitted attachment on my disk.

Ron
_______________________
Ronald Guest
Pepsan & Associates, Inc. Creating Pathways to Excellence
email@hidden
http://www.pepsan.com
_______________________

Government is not reason. It is not eloquence. It is force. Like fire, it is
a dangerous servant and a fearful master." - George Washington


On 5/23/01 11:32 PM, "Rolf Howarth" <email@hidden> wrote:

..
> I keep getting requests back to supply sample code or more
> information, but of course after that length of time I've usually
> long since found a workaround or given up and started looking at
> something else. I'm no longer in a position to help therefore,
> whereas a few weeks earlier I might still have been able to.
..

References: 
 >Raising bug reports (From: Rolf Howarth <email@hidden>)



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