On Jul 12, 2005, at 8:54 PM, Elliott Hughes wrote:
but engineers *don't* communicate via the bug reporter.
_I_ do, and I'm reasonably sure that I'm an engineer. That
communication is often filtered through someone else (usually
developer relations, I think), but that's they way the Apple system
works.
i haven't even seen any fields in which they could do so.
I have no idea how this works. I put into the bug something like
"Can you ask the developer what happens when they do X?" and hand
the bug to developer relations. Eventually, I get the bug back with
some comment from the developer in it. I don't know what this looks
like from the developer's POV.
I get questions or feedback from developer relations all the time
(and I just have the freebie ADC membership). I assume they only
contact you if they need to though. Otherwise they just try to fix
it - they also send an email when they close your bug and the release
that it was fixed in is made available. Basically that email says "we
can't reproduce this in version X anymore, please try version X and
tell us if it is fixed for you." The emails with questions look
like this:
Please include the line below in follow-up emails for this request.
Follow-up: 7654321
Re: Bug ID #1234567: My Bug Description Goes Here
Hello Scott,
Thank you for bringing this problem to our attention. Our engineering
team has requested some additional information, which is necessary to
process this report.
Question(s) from Apple engineer goes here, eg:
Please try ....blah blah blah... Please let us know if this solves
the issue.
Does this happen when...blah blah..?
What screen depth were you using?
Thank you for your time. Your help is greatly appreciated.
Best regards,
Some Dude
Apple Developer Connection
Worldwide Developer Relations
For follow-ups please contact email@hidden
REQUEST
------------------------------------------------------------------------
followed by my original report information...
_______________________________________________
Do not post admin requests to the list. They will be ignored.
Java-dev mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription: http://lists.apple.com/mailman/options/java-dev/email@hidden
