Date: Wed, 31 Oct 2007 10:39:29 -0400
From: Joshua Smith <email@hidden>
Subject: In defense of Apple's Java Team
To: Java Developers <email@hidden>
Message-ID: email@hidden"><email@hidden>
Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
Sun's "bug parade"stretches to the moon and back, and if you don't have
thousands of votes, you're not going to see any action on your bug for
years.
I'd like to defend Sun here. I found a bug that killed my product (actually a service), which uses JMF (YES, that JMF) in an applet (a real applet that uses firefox, safari, IE, etc.). The JMF support team (a really small team) worked with me to identify the bug, get it into the queue, give it a high priority, and make sure it was in the next release. I was very impressed.
It's true that some issues seem to reside on the bug list forever. Still, I was surprised by how well they handled this particular issue. My support people were fielding daily calls from customers about this problem. With Sun's help, we published a workaround and were able to promise a fix with the next release.
Oh, and I run a six-person company. We have no real clout.
Harry
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