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Re: Unable to find HelpBroker

Greg Guerin wrote: 
Paul Taylor wrote:

I have one customer who has a problem with my application because of an issue with Help.

java.lang.NoSuchMethodError: javax.help.HelpSet.createHelpBroker(Ljava/lang/String;)Ljavax/help/HelpBroker; 


   at com.jthink.jaikoz.menu.Help.<clinit>(Help.java:48)

Reinstalling my application makes no difference so I think he has messed up something on his OSX Java installation, how could he fix it , what should I look at

Start with the versions of the OS and Java that the customer is running.
Hmm I would normally have this information in then log file, but because the program is crashing so early on I dont have it - I have asked but you what customers are like.

For example, I don't see a javax.help.HelpSet or javax.help.HelpBroker class on OS 10.4.9, Java version 1.5.0_07.

AFAIK, JavaHelp is an optional extension, so if your app isn't providing it in its own classpath or installing it as an extension, you won't necessarily find it pre-installed.
Yes, it is an optional extension and I do provide it. I have a few thousand mac customers and this is the only one to ever report this issue so the issue is something to do with their configuration, possibly installtion of some other software but Im not very au fait with tyhe internals of how java is configured on a Mac
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