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Re: Unable to find HelpBroker

At 10:35 AM +0100 9/23/08, Paul Taylor wrote:
Greg Guerin wrote: 
Paul Taylor wrote:

I have one customer who has a problem with my application because of an issue with Help.

java.lang.NoSuchMethodError: javax.help.HelpSet.createHelpBroker(Ljava/lang/String;)Ljavax/help/HelpBroker;

   at com.jthink.jaikoz.menu.Help.<clinit>(Help.java:48)

Reinstalling my application makes no difference so I think he has messed up something on his OSX Java installation, how could he fix it , what should I look at

AFAIK, JavaHelp is an optional extension, so if your app isn't providing it in its own classpath or installing it as an extension, you won't necessarily find it pre-installed.
Yes, it is an optional extension and I do provide it. I have a few thousand mac customers and this is the only one to ever report this issue so the issue is something to do with their configuration, possibly installtion of some other software but Im not very au fait with tyhe internals of how java is configured on a Mac

This has nothing to do with how Java is configured on a Mac. Using JavaHelp typically entails the addition of a single jar file to the classpath of the application, though there are more for use in some situations. So I would first look at how you install your application, since that jar file (probably jh.jar) should be provided by you. If your install process puts it somewhere outside of the application itself, then perhaps there's a permissions issue which is not letting this customer write there.

= Steve =
--
Steve W. Jackson
Montgomery, Alabama
http://homepage.mac.com/stevejackson/
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 >Re: Unable to find HelpBroker (From: Greg Guerin <email@hidden>)
 >Re: Unable to find HelpBroker (From: Paul Taylor <email@hidden>)



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