>Brand new quad Xeon Xserve right out of the box -- all the fans run
>full speed all the time.
>
>Server Monitor shows all of them running full tilt, some of them as
>high as 12K RPM, with the notation (Normal). The slowest is 8400+ RPM.
>
>All the temperatures in the box are in the 70s and 80s except for one
>at a whopping 102 degrees.
>
>The icons representing the various Server Monitor categories are all
>green except for the fan icon which is orange.
>
>Apple support suggested that the problem may be software, since the
>fans are software controlled. Formatting the drive and doing a fresh
>install of Server 10.4.8 from the supplied DVD did not fix the
>problem.
>
>This is my first experience with an Xserve so I don't know what soft
>of hardware problem can cause this. (I'm ruling out s/w since the
>wipe and reinstall did not solve the problem.)
>
>Are there things I can check or should I just send this back to Apple?
Did Apple tell you how to do a SMC reset? It's pretty simple, just
shutdown the XServe by any means, unplug the AC for at least 15 seconds
and plug it back in (without the power button being held down) and then
start the XServe up by pressing the power button. Other than that,
there really aren't any other procedures that don't involve hardware.
I'm sure that was already done, but...
But, if I were you and you have the time to be without the XServe, box
it up and send it back if you can - depending on the return policies of
where you purchased it.
My reasoning for this is, if a clean software restore didn't fix the
problem, then there is a high likelihood of a hardware component being
defective. Most likely, a logic board replacement would fix it, but
that is not a guarantee.
The biggest indicator of a hardware problem that you stated in your
email is that one of the 'temperatures' is showing 102 degrees. This is
over the nominal temperatures for any of the sensors and may be the
reason why the fans are at full speed. It could be a defective sensor
or something else.
If the place where you purchased from is going to give you a headache
about returning it and they state you will not get replacement for a
longer period of time than what you're willing to wait, then you can
have it repaired. In that case, I would advise taking it to a local
Apple Authorized Service Provider in your area. It shouldn't take too
long to repair as I did check availability of a some of the parts that I
would use to repair the XServe and it appears as if they are in stock.
(But, each service provider has their own committments, schedules, etc...)
Hope that helps and this is just my 2 cents,
Greg McMenamin <email@hidden>
M.A.C. Solutions, LLC
1675 Austin Drive
Troy, MI 48083
(248) 828-7497
Apple Specialist
Apple Authorized Reseller & Service Provider
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