I am happy with Liberum
http://www.liberum.org/
Some of the reporting could be better, but the web interface is good and
easily customizable and the tie in to Active Directory for accounts is
great. Unfortunately it must be hosted on a Windows box, but the browser
interface is fine on Mac, PC and Linux and it is free and fast to setup. I
particularly like the ability to enter select solutions into a knowledge
base for users or tech to search through.
_Jason
__________________________________________
Jason Johnson
Technology Coordinator -- The Lowell School
1640 Kalmia Road, NW -- Washington, DC 20012
email@hidden -- (202) 577-2018
> From: "Irwin, Scott" <email@hidden>
> Date: Mon, 26 Sep 2005 07:57:21 -0400
> To: <email@hidden>
> Conversation: Unrelated Helpdesk Question
> Subject: Unrelated Helpdesk Question
>
> I know this is unrelated from the purpose of the List but it sort of is
> the best place. We are all working with a Helpdesk of sorts.
>
> Does anyone out there have a Issue Tracking software that they are happy
> with? Currently we are in the process of moving to a more open system,
> but are still going through and trying to find what will work best.
>
> We want something that can be used all 3 major platforms (Windows,
> Linux, and of course, Mac).
>
> Any information/ advice, any of you have would be greatly appreciated.
>
> Thanks so much,
>
> Scott Irwin
> Asbury College
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