Mailing Lists: Apple Mailing Lists
Image of Mac OS face in stamp
 
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: Remote Connection Failing


On Feb 1, 2007, at 10:45 AM, Support Staff wrote:

Gentlemen,

Please forgive me. I'm a dumb blonde, no make that a dumb blonde who has
been thrown into the position I find myself in because our IT guy is out
sick.

I am using ARD 3.1 --- both Admin and clients on OS X 10.4.8 --- all
systems. I tested things out on our local network -- and all is great. I
can connect to clients, copy files, etc.

HOWEVER, I was then asked to give support to a client -- out of house.

I had the client install ARD 3.1 client / create a user account for ARD and
enabled ALL privileges -- actually for both the ARD User (with admin
privileges and the Main Admin user account

In the ARD 3.1 Admin I chose scanner / chose Network Address / and then
typed in the IP address.

I realized that the IP the client provided was actually a localhost IP --
specifically 192.168.0.6 ----- tried to connect , but failed (obviously)

Then I asked the client to go to whatismyip.com -- they told me it was
71.113.97.178

I entered that in --- and was returned with a user name of---

"pool-73-113-97-178-sttlwa.dsl-w.verizon.net"

Tried to connect again -- but no go.

I had he client go to System Prefs and highlight the Apple Remote Desktop
Share -- and it said that other users can connect remotely at address:
192.168.0.6

I don't claim to be an IT kind of gal -- but I do make great coffee.

Could someone be so kind as o help me out????

Thanks, I desperately need to access the client's Mac!!!!

JJ 


JJ

This will involve some network setup. You will need to setup the clients router to automatically forward your ARD request to 192.168.0.6


The client's router now receives your ARD control command and does not know what computer it is for.


I believe the term is called Port Forwarding. My setup uses a Linksys Wireless Router where it has a nice Web page to set this all up. I type 192.168.1.1 into Firefox and advance to the Port Forwarding page. I type in both TCP and UDP ARD port numbers then type the IP of the computer I want it to got to.

I have only set this up for VNC so I am not sure of the ARD port numbers, but a bunch of people here should know.


Erik




_______________________________________________
Do not post admin requests to the list. They will be ignored.
Remote-desktop mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription:
http://lists.apple.com/mailman/options/remote-desktop/esaline%40pen- tec.com

This email sent to email@hidden



_______________________________________________
Do not post admin requests to the list. They will be ignored.
Remote-desktop mailing list      (email@hidden)
Help/Unsubscribe/Update your Subscription:
http://lists.apple.com/mailman/options/remote-desktop/email@hidden

This email sent to email@hidden
References: 
 >Remote Connection Failing (From: Support Staff <email@hidden>)



Visit the Apple Store online or at retail locations.
1-800-MY-APPLE

Contact Apple | Terms of Use | Privacy Policy

Copyright © 2007 Apple Inc. All rights reserved.