Gentlemen,
Please forgive me. I'm a dumb blonde, no make that a dumb blonde who has
been thrown into the position I find myself in because our IT guy is out
sick.
I am using ARD 3.1 --- both Admin and clients on OS X 10.4.8 --- all
systems. I tested things out on our local network -- and all is great. I
can connect to clients, copy files, etc.
HOWEVER, I was then asked to give support to a client -- out of house.
I had the client install ARD 3.1 client / create a user account for ARD and
enabled ALL privileges -- actually for both the ARD User (with admin
privileges and the Main Admin user account
In the ARD 3.1 Admin I chose scanner / chose Network Address / and then
typed in the IP address.
I realized that the IP the client provided was actually a localhost IP --
specifically 192.168.0.6 ----- tried to connect , but failed (obviously)
Then I asked the client to go to whatismyip.com -- they told me it was
71.113.97.178
I entered that in --- and was returned with a user name of---
"pool-73-113-97-178-sttlwa.dsl-w.verizon.net"
Tried to connect again -- but no go.
I had he client go to System Prefs and highlight the Apple Remote Desktop
Share -- and it said that other users can connect remotely at address:
192.168.0.6
I don't claim to be an IT kind of gal -- but I do make great coffee.
Could someone be so kind as o help me out????
Thanks, I desperately need to access the client's Mac!!!!
JJ
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