Re: remote connection failing

Subject: Re: remote connection failing

From: Barry Maloney <email@hidden>

Date: Thu, 1 Feb 2007 14:39:57 -0600

Delivered-to: email@hidden

JJ,

Another option would be to have the client download and install Lighthouse from http://www.codelaide.com/blog/products/lighthouse. You may want to do the same so that you can walk them thru it.

There is 14 day free trial period. Lighthouse now supports ARD dynamic port forwarding so all they would have to do is start the ARD profile. If there is a conflict with the router the icon in the menu bar will show red. This usually indicates that the router isn't configured for UpNp. In that case they will have to admin the router. If the icon stays black, you're all set.

Enter the public ip of the verizon device that you've already captured and it will forward to the client that has lighthouse enabled.

HTH,

Barry

On Feb 1, 2007, at 2:06 PM, email@hidden wrote:

I realized that the IP the client provided was actually a localhost IP --

specifically 192.168.0.6 ----- tried to connect , but failed (obviously)

Then I asked the client to go to whatismyip.com -- they told me it was

71.113.97.178

I entered that in --- and was returned with a user name of---

"pool-73-113-97-178-sttlwa.dsl-w.verizon.net"

Tried to connect again -- but no go.

I had he client go to System Prefs and highlight the Apple Remote Desktop

Share -- and it said that other users can connect remotely at address:

192.168.0.6

I don't claim to be an IT kind of gal -- but I do make great coffee.

Could someone be so kind as o help me out????

Thanks, I desperately need to access the client's Mac!!!!

JJ

Regards,

Barry

Barry Maloney

email@hidden

www.maloco.com

612.724.4656

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