Sorry James, didn't mean offense.
But you've been contacting me directly not via the list. There is a difference.
Good luck with everything. I'm sure you'll get it and I hope I've helped point you in the right direction.
Barry
On Feb 6, 2007, at 11:07 AM, James Conway wrote: Barry, Thanks for the assistance. But I'll figure it out on my own. That's why i joined this list, to learn more about Apple ARD management. I didn't appreciate you saying you need to "start the clock" for an Apple Consultation in order to continue helping me after 1 or 2 email replies. That's not what these lists/forums are for... to solicit business.
If you expect free-assistance when you post an issue... you should also give it in return.
____________________ JAMES CONWAY IT DIRECTOR, Etc.
SPIRO&ASSOCIATES Marketing, Advertising & Public Relations
1520 ROYAL PALM SQUARE BLVD., SUITE 300 FORT MYERS, FL 33919 PHONE: (239) 481-5511 x236 FAX: (239) 481-5852
On Feb 6, 2007, at 11:36 AM, Barry Maloney wrote: James,
Now I have a better idea of what you are doing. The probable reason LH isn't working is that it can only be active on one device at a time. And, if you have actually specified port forwarding in the router LH will not attempt to override those entries. Hence, the red icon indicating conflicts and errors.
It sounds to me like what you really want to be doing is remotely connecting to the server, and then launching an ARD session from there to scan it's local network. You'll need the ARD management app on the server.
How are you connecting to the server from home? AFP? TB2? ARD? Or are you launching server admin from home? That would require port 660 to be open. Or could you VPN in? It sounds like you have port forwarding enabled in the router to the server IP address. Is that correct? You can only port forward to one device at a time for a given service. In this case, TCP 5900 and UDP 3832 for ARD. Therefore, you'll only hit the one device.
I am an Apple Consultant, so I don't directly support Lighthouse. I just found it useful in certain situations where I couldn't leave a static port forwarding entry indefinitely. I'd be happy to offer consultation to continue helping but will need to start the clock at some point soon.
hope this helps with the concept of what you are trying to do.
Barry On Feb 6, 2007, at 8:48 AM, James wrote: Sorry there Barry. I'm kinda new to this. This is what I want to do.
i have an apple network here.... G5 server and 20 workstations all running ARD 3.1 including the server. But when i dial in to the network from home.. i can only connect to the G5 server. When entering the gateway IP in ARD.
But what i want to be able to do is connect to a few workstations from outside the network. And i can't. I have ports forwarded to the specific IPs.... and i add that port number to the gateway IP when i'm outside the network. But it doesn't connect.
The router i'm using only supports NAT, TCP and UDP from what i can tell. It's not our router.. it was placed here by our service provider.
So, i tried getting Lighthouse... thinking this would help if had it running on the workstations i wanted to connect to. But that doesn't work either. It won't let me start a profile. and turns red. With no error log. So, i'm thinking my router doesn't support it.
Thanks for your assistance and advice.
cheers,
____________________ JAMES CONWAY IT DIRECTOR, Etc.
SPIRO&ASSOCIATES Marketing, Advertising & Public Relations
1520 ROYAL PALM SQUARE BLVD., SUITE 300 FORT MYERS, FL 33919 PHONE: (239) 481-5511 x236 FAX: (239) 481-5852
On Feb 5, 2007, at 6:47 PM, Barry Maloney wrote: James,
You're still not giving me enough to work with here.
For starters, if you're using Lighthouse you DON'T set up port forwarding in the router. LH does it dynamically.
And if it's red like your last message indicated it's giving you errors. You have to use the pulldown menu and select View Errors. If the ARD profile is greyed out it must already be running. Does it show up under Stop Profile?
Have you read the support docs for this? Do you understand what it is you're trying to do?
The client machine that you are trying to reach remotely has LH running with the ARD profile active. In your ARD management console scanner you enter the WAN ip of the gateway device at the client location that needs to be reached. The LH agent on that client senses the incoming request dynamically. If this does not happen, it is probably due to the setup of that gateway device at the client. Then you have to begin troubleshooting that device. Most often, it is the result of how that device handles uPnP.
You may have done all these things, so don't be offended by my asking. It's just that you have not given me an accurate description of what you are trying to accomplish, and what you have done so far. And for that matter, if you understand how LH works.
Barry On Feb 5, 2007, at 3:00 PM, James wrote: yes, i've done the port forwarding in the router. and downloaded/installed the ARD profile. the LH doesn't give me any errors. it won't let me start the ARD profile.
____________________ JAMES CONWAY IT DIRECTOR, Etc.
SPIRO&ASSOCIATES Marketing, Advertising & Public Relations
1520 ROYAL PALM SQUARE BLVD., SUITE 300 FORT MYERS, FL 33919 PHONE: (239) 481-5511 x236 FAX: (239) 481-5852
On Feb 5, 2007, at 3:31 PM, Barry Maloney wrote: I'm unclear about your setup. Are you saying you have done port forwarding in the router, in addition to starting LH ARD profile? Did you start ARD profile. It has to be downloaded separately and installed, you know. What does LH say when you View Errors?
You'll have to give me more info.
Barry
On Feb 5, 2007, at 2:18 PM, James Conway wrote: i tried installing Lighthouse.. so that i could use ARD from home. I have a port forwarded to the IP in my private network.... but the Lighthouse thing still is red.any advice?
thanks
____________________ JAMES CONWAY IT DIRECTOR, Etc.
SPIRO&ASSOCIATES Marketing, Advertising & Public Relations
1520 ROYAL PALM SQUARE BLVD., SUITE 300 FORT MYERS, FL 33919 PHONE: (239) 481-5511 x236 FAX: (239) 481-5852
On Feb 1, 2007, at 3:39 PM, Barry Maloney wrote:
JJ,
There is 14 day free trial period. Lighthouse now supports ARD dynamic port forwarding so all they would have to do is start the ARD profile. If there is a conflict with the router the icon in the menu bar will show red. This usually indicates that the router isn't configured for UpNp. In that case they will have to admin the router. If the icon stays black, you're all set.
Enter the public ip of the verizon device that you've already captured and it will forward to the client that has lighthouse enabled.
HTH, Barry
I realized that the IP the client provided was actually a localhost IP -- specifically 192.168.0.6 ----- tried to connect , but failed (obviously)
Then I asked the client to go to whatismyip.com -- they told me it was 71.113.97.178
I entered that in --- and was returned with a user name of---
"pool-73-113-97-178-sttlwa.dsl-w.verizon.net"
Tried to connect again -- but no go.
I had he client go to System Prefs and highlight the Apple Remote Desktop Share -- and it said that other users can connect remotely at address: 192.168.0.6
I don't claim to be an IT kind of gal -- but I do make great coffee.
Could someone be so kind as o help me out????
Thanks, I desperately need to access the client's Mac!!!!
JJ
Regards, Barry
Barry Maloney www.maloco.com 612.724.4656
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Regards, Barry
Barry Maloney www.maloco.com 612.724.4656
Regards, Barry
Barry Maloney www.maloco.com 612.724.4656
Regards, Barry
Barry Maloney www.maloco.com 612.724.4656
Regards, Barry
Barry Maloney email@hidden www.maloco.com 612.724.4656
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