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Re: OT: the effectiveness of Apple's bug report form?

On Jan 24, 2007, at 11:10 AM, Ambrose Li wrote:
On 24/01/07, Rich Cook <email@hidden> wrote: 
I suggest you file a bug report on this at
http://bugreport.apple.com

Apple responds pretty quickly to them.  If there is a bug with X11
and Java, I'm sure they will try to fix it.


I am not so sure if Apple responds quickly to them, especially
since they just tell you when your ticket is closed, not in what
way it is resolved. There is neither acknowledgement that
they fixed the bug, nor negative acknowledgement that they
don't consider your ticket a bug. And for all the bugs I reported
through that form, I don't remember any ever got fixed, even if
they are trivial to fix.

Use the bug report form. Every bug reported there is routed through Apple DTS to the engineers responsible for the code.

You should get at least a little bit of information when your bug is closed, even if only to say it's a duplicate of another bug. You might want to ask DTS about the resolution of one of your bugs.


I hope there were some transparency in this; after using that
form a few times and getting what amounts to no response, I
just gave up and started using the other form at the Feedback
page, since there doesn't seem to be any difference.

Use the bug report form. It's a much more direct route to the engineers, and gives us more of the information we need.


--
Greg Parker     email@hidden     Runtime Wrangler


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 >OT: the effectiveness of Apple's bug report form? (From: "Ambrose Li" <email@hidden>)



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