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Le 24 janv. 07 à 21:30, Rich Cook a écrit :
Perhaps it depends on the group receiving the bug report. With X11, they seem to respond quickly. My experience has been the same as Scott Buchanan's.I agree with this... Even if they do not answer quickly they really took my report in account (some jvm bug I found). What was strange to me, is that they asked me for some more information (it seems that many different engineering teams were involded, more "deep" engineers each time), to justify why my bug need to be corrected, etc. but I've never received any information about the correction itself, neither if it was interesting to correct it! I discovered, after installing the next release from Apple, that the bug was corrected (sure it was, that wasn't a side efect of the new release).
At least to my opinion, it is absolutly normal that the reporting system is "dark grey" (not fully black)... It is Apple's responsability to do things with your bug!!! It takes so many time (then money) to correct them, that prioritizing bugs/corrections is a very standard process. Apple may even think that your bug is not important, even if it is for you (it is always important for you!). I'm not sure that it is very significant to compare the two systems: they are too different. Are you sure that it is necessary that someone correct a bug when a new version of the product (in which your bug will be bogus) is in development and be released soon. Ok this does not cost nearly anything in open source so it may be ok (but you may think of the time lost and not used to do more interesting things), but this is not the case for companies... The sole exception to this is "security holes", and it seems that Apple correctly consider those aspects. It is a real hard job to decide what to do with bugs...working on it. Bugreport.apple.com is a black hole as far as I can see. I find open source projects to be much better at responding to bugs (and people criticize open source for a lack of support).
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| References: | |
| >Re: OT: the effectiveness of Apple's bug report form? (From: Bob Portmann <email@hidden>) | |
| >Re: OT: the effectiveness of Apple's bug report form? (From: Rich Cook <email@hidden>) |
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