Mailing Lists: Apple Mailing Lists
Image of Mac OS face in stamp
 
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: Remote files

In helping other folks with this, I've found the most common error is an incorrect path the remote files on the web server. The links in your help book are relative to the help folder, and Help Viewer simple pre-appends the "remote root" value to construct the external link.

In other words, a link in your HTML that looks like this:

<a href="pgs\123.HTML">Table of Contents</a>

Becomes:

<a href="http:\\www.example.org\helpfiles\pgs\123.HTML">Table of Contents</a>

Assuming the remote root in the Index Tool is:
http:\\www.example.org\helpfiles\

The best way to diagnose this is to run a webserver and watch the access logs. You'll quickly see if you're ending up with an incorrect URL. Seriously, this might be a hassle to set up, but it will save a lot of hairpulling.

The second-most common error is not taking into account the "laziness" of Internet Primary. See my previous message that Help Viewer's first load upon launch will always be from the local system.

The third-most common error is having older content on the webserver. Make sure it is either identical to the local content, or newer.

The fourth-most common frustration, not error, is that caching is pretty aggressive in 10.3 You'll want to throw away ~Library/Caches/com.apple.helpui on a regular basis while you're troubleshooting.

Hope this helps,
--Gordon
_______________________________________________
apple-help-authoring mailing list | email@hidden
Help/Unsubscribe/Archives: http://www.lists.apple.com/mailman/listinfo/apple-help-authoring
Do not post admin requests to the list. They will be ignored.

References: 
 >RE: Remote files (From: "Greg" <email@hidden>)



Visit the Apple Store online or at retail locations.
1-800-MY-APPLE

Contact Apple | Terms of Use | Privacy Policy

Copyright © 2007 Apple Inc. All rights reserved.