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RE: VXA-1 FireWire drive
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RE: VXA-1 FireWire drive

I talked to Exabyte, as per Jon's instructions, and they are going to check
out the tape drive. They think that it sounds like the power supply, too.

Thanks for all of the info.

Jan

> ----------
> From: Jonathan A. Duke
> Sent: Wednesday, February 25, 2004 5:32 PM
> To: Rose, Jan
> Subject: Re: VXA-1 FireWire drive
> Message Flag: Follow up
> Flag Status: Flagged
>
> Jan,
>
> The VXA drives have a 3 year warranty, so you should be able to get a
> replacement for free.
>
> Personally, I've had two units die on me-one was a customer's and we got it
> back in about 4 weeks. The other was one that I picked up on EBay-Exabyte
> turned that one around in 4 days.
>
> Got to www.exabyte.com and head for their service & support section. They
> are very prompt about handling the repair.
>
> Cheers,
> Jon
>
>
> --On Tuesday, February 24, 2004 10:00 PM -0800
> email@hidden wrote:
>
> > Message: 1
> > Subject: Ecrix VXA-1 Firewire Tape Drive
> > Date: Tue, 24 Feb 2004 09:02:31 -0800
> > From: "Rose, Jan" <email@hidden>
> > To: <email@hidden>
> >
> > In June 2001 I purchased an Ecrix VXA-1 Firewire Tape Drive. It seems to
> > have gone belly-up about a month ago. We think that it is the power
> > supply, but we aren't sure.
> >
> > A new one would cost me about $900 from PC Mall Gov Inc.
> >
> > My question is, where can I get it looked at for an estimate? AND how
> > much would you put into a Drive that is almost 3 years old.
> >
> > Thanks for any insight on this matter.
> >
> > Jan
>
>
>
> --
> Jonathan A. Duke
> Principal
> Duke Desktop Consulting
> email@hidden
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