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Re: Applecare or Self-Repair

Romeyn Prescott wrote:

We don't bother calling Apple anymore. We simply ship any defective unit to our closest AASP and let THEM figure out what's really wrong and order parts/fix them.

We DO buy AppleCare, so it's all "covered." But it's NOT worth our time to talk to flowchart monkeys. If we had a way to call real techs, that might be different.

My impression from dealing with AppleCare is that Apple Care staff I talked to was incapable of answering technical questions or relaying one to someone that might be capable of doing it.

cheers,
dalibor topic
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