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Re: Applecare or Self-Repair


Seems like it is global then, glad it is not just me within London.  Has anyone found a decent solution to this, as I have a Ibook that has graphics problems?




Dalibor Topic <email@hidden>
Sent by: client-management-bounces+scowen=email@hidden

29/11/2005 13:09

To
Romeyn Prescott <email@hidden>
cc
Client Management <email@hidden>
Subject
Re: Applecare or Self-Repair





Romeyn Prescott wrote:

> We don't bother calling Apple anymore.  We simply ship any defective
> unit to our closest AASP and let THEM figure out what's really wrong
> and order parts/fix them.
>
> We DO buy AppleCare, so it's all "covered."  But it's NOT worth our
> time to talk to flowchart monkeys.  If we had a way to call real
> techs, that might be different.

My impression from dealing with AppleCare is that Apple Care staff I
talked to was incapable of answering technical questions or relaying one
to someone that might be capable of doing it.

cheers,
dalibor topic
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