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Re: Applecare or Self-Repair



Oh, I heartily agree there are idiots out there! George Carlin said it very well: "Imagine how stupid the average person is, then realize that HALF of 'em are stupider than THAT!" And Apple deserves to have a mechanism for insulating their operation from such yahoos.

BUT: Once you have proven yourself "competent," why should you have to RE-prove it!? We have a guy in-house who used to work for an AASP. His track record on proper diagnosis of the problem part was 100%. Never an error (for which AASPs get dinged...Apple punishes you for ordering more than one warranty part for a Mac. At least, they USED to.). He is exactly who Apple WANTS doing this sort of thing! And he's the one who led the charge here to dump our "certification" out of, well, probably indignation. And I can't blame him.

I think we (I? ;-) ) are getting off-topic. I'll sum up and re-contribute to the original question: Don't deal with Apple. You'll never get anyone on the phone who has actually taken a Mac apart, and anyone else is, in my many years of experience, useless and a waste of your time. Ship/take your stuff to your closest AASP. They have the power to diagnose and order parts. It's wholly worth it for us!

Cheers,
...ROMeyn



At 4:01 PM -0500 11/29/05, Ball, Dan scribbled:
Pay $50 for the OS and Desktop Cert for a total of $100 a year and take the easy tests and you have full access through GSX to do whatever you want basically.

The certs force techs to keep uptodate with the changes in the OS and Desktops. Some Apple laptops and Desktops are a pain in the arse to take apart sometimes. Having access to the self service ebooks are a good tool to have so you don't snap a small part or whatever.

But you have to imagine the idiots out there doing these things, you have schools who have teachers running servers and stuff and working on machines which scares me.....thats why they took away the DIY parts for the iMac. End users just don't have what it takes to work on things.

Some of us are techies and think we don't need the certs which I agree, but I think this is more to protect and force these other idiots.

Just my two cents....everyone has a different way to look at things!

But still beats having to pay $799 a year to work and fix your own machines! Just pay for the certs and take the easy tests and you have full access to what you want.

Thanks,

Dan



---------Original Message----------

Message: 8
Date: Tue, 29 Nov 2005 13:25:31 -0500
From: Romeyn Prescott <email@hidden>
Subject: Re: Applecare or Self-Repair
To: <email@hidden>
Message-ID: <p06230904bfb24c3866ff@[137.143.100.1]>
Content-Type: text/plain; charset="us-ascii" ; format="flowed"

I disagree.  I don't think it's "fair" at all!  The basic computer as
we all know it hasn't changed in 20 years.  Motherboard, drives,
processor, RAM.  Sure, they keep putting them in different cases, but
Apple seems worried that they've somehow done something so "complex"
that it's beyond the scope of us run-of-the-mill idiots.  "Idiots"
who, I should say, have been doing this sort of thing for many years!

They haven't.

Publish tech notes.  Let us know that if we diagnose Module A as
being bad on a model 123 Mac then we ALSO have to replace sub-module
C.  Or whatever.  But the TAKE-APART isn't anything special.  And it
never has been.

Gateway lets us order warranty parts via E-mail.  No phone calls, no
middleman.  It's GLORIOUS and I've waited a LONG time for Apple to
wise up and allow this.  I think I'll be waiting a long time more.

$0.02,
...ROMeyn

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 >Re: Applecare or Self-Repair (From: "Ball, Dan" <email@hidden>)



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