On Nov 29, 2005, at 4:08 PM, Romeyn Prescott wrote:
I think we (I? ;-) ) are getting off-topic. I'll sum up and re-
contribute to the original question: Don't deal with Apple. You'll
never get anyone on the phone who has actually taken a Mac apart,
and anyone else is, in my many years of experience, useless and a
waste of your time. Ship/take your stuff to your closest AASP.
They have the power to diagnose and order parts. It's wholly worth
it for us!
I think the original question actually missed the mark a bit. It was
posed as choosing between AppleCare and self-service. Those are not
opposing choices. Purchasing AppleCare means you don't have to pay
for repairs. It has little to do with how the repairs happen.
Especially with portables and the flat-rate repair option, AppleCare
is less likely to pay off on a mass scale. Except for accidental
damage you won't have a repair over $350. With Power Mac G5s, where a
main logic board is $400+ and a single CPU is $250+, the numbers get
more favorable. I don't know whether they tip the scales enough
though. Repair rates are certainly lower on desktops. My bosses
clearly don't think so, since we didn't buy it on our latest purchases.
Whether you get AppleCare or not, self-service is wonderful,
especially for portables. For a mail-in repair you only have to
provide the symptom and the method of reproducing it, so only basic
troubleshooting is required. You don't have to worry about whether
it's the inverter or the LCD; you just note that the internal display
still isn't working after performing the various resets and send it in.
Matt
===================================================================================
CONFIDENTIALITY NOTICE: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you are not the intended recipient, you may not review, copy or distribute this message. If you have received this email in error, please notify the sender immediately and delete the original message. Neither the sender nor the company for which he or she works accepts any liability for any damage caused by any virus transmitted by this email.
===================================================================================
_______________________________________________
Do not post admin requests to the list. They will be ignored.
Client-management mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription:
http://lists.apple.com/mailman/options/client-management/email@hidden
