Not much. The Activity Viewer flashes some activity and immediately
goes away. I'm assuming it tries to get the email but thinks there's
nothing to get.
What server version are you running? Have you applied the latest
security update (2005-09)? I've seen yesterday that this update
breaks IMAP on the server ("AGAIN!")
We're running 10.4.3, and I haven't applied the 2005-009 update yet.
Anything enlightening in the logs on the client or server?
Unfortunately not. The system.log on the server showed that the
imaps process authenticating the user, but nothing indicates a problem.
Does this problem affect all users?
No, it happens to one or two users at a time. My feeling it that
there's a corruption somewhere in the Mail.app configuration, but I
don't have a good feel for what.
Does the client go off-line when it stops checking for new mail?
No.
You could MOVE the preferences out of the way while you test, and
then put it back.
I'll fiddle with it some more.
On 1/12/2005, at 4:55 AM, Peter Schwenk wrote:
I've got a dozen or so Mac users with network homes (AFP shared &
automounted). The users use Apple Mail to contact our IMAP server
(on Tiger Server). Periodically, Apple Mail seems to stop
checking for new mail in the INBOX and other folders. In other
words, new mail is arriving in the INBOX, but Apple Mail doesn't
seem to see it or try to see it. We know the mail is getting there
because we check with other clients (i.e. our web mail or Apple
Mail on the user's laptop (doesn't connect to network home)).
To try to fix the problem without wiping the user's ~/Library/
Preferences/com.apple.mail.plist and ~/Library/Mail, I've tried
"rebuilding" the INBOX and "synchronizing" the particular
account. These don't work. I've looked at the settings in the
com.apple.mail.plist file, but there's nothing jumping out at me
as being wrong. I've even cleared out the user's ~/Library/Caches/
Mail, but that didn't help.
I'm looking for some less destructive way to fix this problem.
Any ideas? Thanks in advance for your help!
--
- Peter Schwenk
- CITA-3, Systems Administrator
- Mathematical Sciences
- University of Delaware
- (302) 831-0437
- schwenk _at_ udel _dot_ edu
- http://www.math.udel.edu/~schwenk
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--
- Peter Schwenk
- CITA-3, Systems Administrator
- Mathematical Sciences
- University of Delaware
- (302) 831-0437
- schwenk _at_ math _dot_ udel _dot_ edu
- http://www.math.udel.edu/~schwenk
