I'm a registered Select Member of Apple's ADC Membership program.
As I had a big problem which I were unable to get sorted out, I decided
to use one of the very worthy support incidents. I wrote a long mail,
sent it to them, got a confirmation, Apple tracked me one incident and
three days later (according to the webpage, the time one should expect
for a answer) an answer mail asking me a question. So I responded to
this mail and eagerly waited for the answer...
But it never came a week later I resent my answer as I thought the mail
might not have came through. I waited again for over two weeks and
received ... nothing.
So I wrote another mail, asking wether they received my answer and
wether they could do something for me. I asked them to refund me the
incident if they couldn't help me, but I strongly appreciated to get
help.
To this mail I received an answer - the programmatically created one
with a new follow up number. (but I weren't tracked another incident)
I thought, ok, you'll give them another week. That's now about one and
a half weeks ago. I didn't know who to ask if even Apple doesn't answer.
So I wrote to you. Did someone experience something similar? Could
anyone give me a hint what I might have done wrong? (Of course I
always added my follow-up number).
Thank you in advance!
Max
--
Max Seelemann
email@hidden
--
chairman, executive director
The Blue Technologies Group
http://www.blue-tec.com/
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