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Re: What to do if Apple doesn't answer to support incident?
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Re: What to do if Apple doesn't answer to support incident?

At 11:14 PM -0800 11/22/04, Max Seelemann <email@hidden> wrote: 
I'm a registered Select Member of Apple's ADC Membership program.
As I had a big problem which I were unable to get sorted out, I decided
to use one of the very worthy support incidents. I wrote a long mail,
sent it to them, got a confirmation, Apple tracked me one incident and
three days later (according to the webpage, the time one should expect
for a answer) an answer mail asking me a question. So I responded to
this mail and eagerly waited for the answer...

But it never came a week later I resent my answer as I thought the mail
might not have came through. I waited again for over two weeks and
received ... nothing....

Max,
My experiences with Developer Technical Support have been pretty good. While I usually wish I could have an answer faster than I get it, they always get back to me in a reasonable amount of time. :-)
Is it possible that they are responding to you, but you aren't receiving the messages due to spam filtering either in your email client or your email server? I know that sometimes a customer will order a product from me, and then I email them their serial number and it bounces. A few days later I get an angry complaint that they paid but haven't received their serial number yet. It's a tough problem to deal with because it can be next to impossible to get their code to them and they won't ever know that you tried. Could it be something like that?

Darrin
--
Darrin Cardani - email@hidden
President, Buena Software, Inc.
<http://www.buena.com/>
Video, Image and Audio Processing Development
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