Eizo on Windows XP

Need help with getting an Eizo CG210 to work on Windows XP

 

Current problem:  Video displays fine on the CG210.  But, when ColorNavigator starts up, I get the following message “The adjustment capable monitor cannot be found.  The monitor cannot be adjusted with the current status.

 

Hardware Configuration:

 

Windows XP machine

3DLabs Wildcat 4 7110 dual-head video adapter card

 

Monitor appears to be properly recognized in Windows Device Manager with the following 3 entries:

            Human Interface Devices > EIZO HID Monitor Controls

            Monitors > CG210 Digital Landscape

            Universal Serial Bus controllers > EIZO USB Hub

 

The monitor was originally set up as monitor 2.  But I have since removed my main monitor (a Sony CRT) completely and the CG210 is the one and only monitor and plugged into port 1 of the adapter card.

 

So far, I have tried two different CG210s, two different USB cables, two different DVI cables, ColorNavigator v3, ColorNavigator v4 and ColorEyes Display.  ColorEyes also does not recognize the monitor as being DDC capable.  I removed the StartUp folder shortcuts for Monaco and there are no other LUT loaders in the startup folders (for either “all users” or for my login).

 

The only thing that hasn’t been changed is the video card.  I called 3DLabs and they assure me that the Wildcat4 7110 is DDC compliant.  Even EIZO told me there should be no problem with the adapter card. 

 

So, I’m stumped.

 

Any suggestions?

 

Questions:

 

Since I don’t understand DDC, is this some communications protocol that is carried in the DVI cable by the adapter card, or is this what the USB cable is for?

 

If it *IS* something that the adapter card must support, is there a way to test whether the adapter is doing this properly or not?

 

Thanks in advance,

Michael