Thread-topic: HP LP2480zx Dreamcolor and Mac 10.6.2
on 25/03/10 20:42, Richard Wagner wrote :
> I just wasted over 90 minutes on the phone with HP Tech Support.
> To make a long story short, the recently released HP DreamColor Advanced
> Profiling Solution software (v1.1.0, released on 2/2/2010 by X-Rite) for the
> custom Display 2 colorimeter will not run on OS 10.6.2. Of course, neither
> will the old v1.0.2 software, which means that at the current time, it is not
> possible to calibrate and profile this monitor using the DDC controls. (It is
> possible to use an i1 Pro and Match to profile only.)
> HP's Tech Support is completely infuriating. First, I was told that the
> product didn't exist, because it wasn't in their database. A few transfers
> later, I was told by Vishwa in Hardware Tech Support that "if the old version
> of the software runs on Mac OS 10.4.11 and the new version doesn't run on OS
> 10.6.2, you need to contact Apple and have them fix it." Yea, sure. Over and
> over, round and round, it was first Apple's problem, then X-Rite's problem,
> but never HP's responsibility. I was also told that I needed to "do a clean
> re-install of OS 10.6.2 from scratch and see if that fixes it." Do they have
> any reason to expect that would work? Nope.
I have the same monitor and feel exactly as you do.
The only place to find any info on the monitor is on an outdated web page on
a forum destined for PC users.
Finding updates, or information , you're on your own.
The design is sound on this monitor, and I can imagine that in film studios,
where they are buying tens or hundreds of them they will have support. Yet
by HP offering them as a photo editing monitor without support is a bad
Lately I can't even get a decent calibration with their own X-Rite HP APS
DreamWorks calibrator. There is no utility for Mac to calibrate the factory
default condition. It existed for PC and I have the original CD with it but
it is no longer anywhere to be found, as is help. I couldn't match it with
the i1 and Color Eyes. ColorMunki Software for some reason won't install on
my Leopard the dmg supposedly has errors.
The only thing that worked albeit the quality of calibration is lesser, is
i1 Match 3.6x with the i1 Pro.
So I have given up after doinjg 50 or more tries with every different combo
Paradoxal, as it's one helluva monitor for a price that defies all others,
but the support is non existant.
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