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Re: Troubleshooting a hang.



Kevin,

Yes, I know... my question wasn't "how do I file a bug for this". It was "how do I collect the necessary information for this type of a hang so that by bug report, which I intend to file at bugreporter.apple.com is complete so that it has a better chance of being understood by the engineers that need to figure out the problem". Sorry I should have been more clear.

It doesn't seem like just saying "My computer hangs when a USB device is plugged in" is enough for Apple to troubleshoot the problem. ;)

Is a system profiler report enough? Would it be more helpful to Apple if I got into EFI land and then plugged in the device and ran some (unknown to me) commands? That's why I'm posting to the list - to determine what needs to be done from a triage perspective so that my bug report is sufficient.

- Terry

On Mar 9, 2008, at 5:02 PM, Kevin Van Vechten wrote:

On Mar 9, 2008, at 3:57 PM, Terry Simons wrote:

I asked the Darwin list because it seems the most likely place to get a good answer on how to get an appropriate bug filed, but now that I look at lists.apple.com again, there's a boot-dev list... I think I'll post there instead.

The best place to file a bug for any Apple product is <http://developer.apple.com/bugreporter/ >.


- Kevin

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References: 
 >Troubleshooting a hang. (From: Terry Simons <email@hidden>)
 >Re: Troubleshooting a hang. (From: "stephen joseph butler" <email@hidden>)
 >Re: Troubleshooting a hang. (From: Terry Simons <email@hidden>)
 >Re: Troubleshooting a hang. (From: Kevin Van Vechten <email@hidden>)



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