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Re: [Fed-Talk] RE: Macs in the Navy(?)

On Apr 14, 2006, at 9:14 AM, Michael Chute wrote:
I beg to differ on this one. The support cost for macs is less than that of
Windows. [...]


From: Amanda Walker <email@hidden>
Date: Thu, 13 Apr 2006 20:59:00 -0400
To: Fedtalk List <email@hidden>
Subject: Re: [Fed-Talk] RE: Macs in the Navy(?)

[...] not to mention it would cost the command more money to
maintain IT support personnel trained on Mac OS.

Please be careful editing quotations: I was quoting someone else here--I actually agree with you :-).

This is an argument I've had with IT departments on several occasions, and here's what the counterargument has generally boiled down to:

(a) "Macs may be cheaper to support than Windows, but we're already paying the cost of supporting Windows. Supporting both, if the support cost per Mac is lower, has a higher net cost than supporting only Windows."

(b) "Sure, I personally could support Macs--I love Macs--but all I know about my successor is that they will be trained to support Windows. For the sake of being able to smoothly move people in and out of this IT organization, we only support Windows" (same argument for hardware manufacturers, applied to Dell, IBM, etc.)

(c) "We don't care that DISA and the NSA describe MacOS X as more secure. We've standardized on Windows on Dells."

Note that none of these is a technical criterion, or has anything to do with Macs per se, and only the first has anything to do with cost control.


Amanda Walker

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 >Re: [Fed-Talk] RE: Macs in the Navy(?) (From: Michael Chute <email@hidden>)



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