Peter Richterich wrote:
>We have a problem with Swing applications not displaying properly. Several
>users have reported totally or partially blank windows, and sent screen
>shots. This started happening about 2 weeks ago on G4s and dual G5s running
>Java 1.4.2_09 on 10.4.7.
At the very least, I think you should collect more data.
In particular, use System Profiler to gather data on video card, devices,
memory, and other whatnot. You'll need a fair amount of data from failing
vs. working machines before you can correlate anything, but the tip about
Nvidia graphics cards is interesting.
The command 'system_profiler' can generate text descriptions in XML via a
Runtime.exec(). See 'man system_profiler' in Terminal. Using XML will
make it easier for you to analyze and correlate the data.
If you don't want to exec() system_profiler, then maybe create a shell
script that runs it and then emails the result to your product-support
address. Give the shell script to customer as needed. It can be made
double-clickable by giving it the ".command" suffix, which runs it in
Terminal.
-- GG
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