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Printing on 10.3.9

Subject: Printing on 10.3.9
From: Jeremy Wood <email@hidden>
Date: Wed, 18 Jan 2006 08:52:49 -0800
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Sigh.

This is a third-hand report of a Mac printing bug, so I don't know enough details:

There's a customer using our software to print. We rasterize everything when we print on Macs, and it worked in all of our tests here at the office.

We first prompt the user with our own page layout dialog; this works fine. Then we invoke the system's print dialog (and from there the user actually initiates the print).

This user sees our page layout dialog, but is unable to get to the system's print dialog.

She's running Mac OS 10.3.9, printing to an HP 4000 (which, conveniently enough, is something we have at the office that we've tested on). Other non-Java apps are printing fine, the printer is set up to be her default printer.

So we can't reproduce her problem. Has anyone ever seen anything similar? Any thoughts?


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