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Re: LOST: DOCUMENTS and MANAGED PREFERENCES

If I was to brainstorm this, I'd say that somehow, your A-L group documents
folder got redirected. The empty user folders, the empty managed prefs
folders - all point to users no longer accessing the workgroup document
folder they were using before. Think about it - when a new user logs into a
brand new environment for the first time, the setup looks just like what you
describe. So, it may not be a matter of all of the files deleted - it may be
that the setting in the options tab of the workgroup got altered.

JohnD

On 1/30/01 8:49 AM, "Jeff Hartman" <email@hidden> wrote:

> Haven't seen this on the list in a long time...not necessarily looking for a
> solution, but rather to info share. Sorry for the long post. This is a case
> of "I never thought it would happen to me!"
>
> Yesterday we had a Mac Manager server that lost User folders, not just the
> Documents folder, but all associated folders with the account (The root user
> folder which includes the Docs, Preferences, Favorites, Apple Menu Items,
> etc.). Funny thing is that it wasn't all users from the workgroup, just the
> first half of the alphabet (A-L). I know that sounds exactly like a human
> error, but the people who have access to the entire volume were not around
> during the time the User folders disappeared. Servers are in a protected
> room.
>
> Did someone figure out the password to the server? Possibly, but we don't
> allow Chooser access and our login name and password are not easy to
> remember. But even more strange is that all of my Managed Preferences in the
> Managed Preferences folder are gone too - not the root folders that store
> the prefs, just the prefs inside! If it was human error or someone who
> cracked the login/password, why would they only trash half of the User's
> files and then manually go into each Managed Preferences folder to delete
> files? Wouldn't it have been faster to trash the entire Managed Preferences
> folder - and why trash Managed Prefs anyway?
>
> Checking the MM Admin activity report tells nothing except approved
> activity.
>
> I know this issue has come up before and that Apple has verified this to be
> true, BUT only if you use third party network cards (not sure which brand).
> However, all of our systems are straight out of the box. I have seen a case
> where a User's Documents folder had become invisible. Just using ResEdit to
> make the Docs folder visible again fixed the problem, but it hasn't
> resurfaced. My current missing files are not invisible, just gone. I know
> deleting user accounts from MM Admin will ask you if you want to delete
> associated user files on the server, but all of my user accounts still exist
> in MM.
>
> Majority of our clients (about 170 stations) are 9.0.4 with about 15
> stations on 8.1, 8.6.
> MM authentication server is a G4 running ASIP web and file 6.3.3 (serves 2
> sharepoints as well)
> Additional Documents server is a G4 running ASIP web and file 6.3.3 also.
> (DOCS WERE LOST ON THIS SERVER)
>
> Ran DFA, DiskWarrior, NDD, Virex. All clean.
>
> Backups? Who has had time to run backups? Well, I do now.
>
> I wish this was human error because then I wouldn't have to worry this might
> happen again!
>
> Insight? Want to share your experience with this?
>
> Jeff Hartman
> email@hidden
>

>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<
John DeTroye, Consulting Engineer
Apple Education Technical Operations
11757 W. Ken Caryl Ave.,#F, PMB-501
Littleton, CO 80127
Office/cell: 303-933-1807
Email: email@hidden
http://homepage.mac.com/johnd/

References: 
 >LOST: DOCUMENTS and MANAGED PREFERENCES (From: Jeff Hartman <email@hidden>)



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