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Stuck mail

Hi:

Searching the archives is pretty painful right now (month-by-month?), so I thought I'd come to the list for help.

I've got a user with POP mail stuck on the 10.3.5 mail server. She can send mail, but not receive it. I think a mail message is blocking the rest of them from downloading (or some file in the Mail folder on her Mac is preventing a download).

I've tried:
--moving files in and out of her ~/Library/Mail directory
--stopping and restarting mail service
--restarting the user's Mac
--reconstructing the user's mail on the server
--rebuilding her local mailbox
--creating a new account on the mail server (and abandoning her old mail), but that seemed to leave her old mail store in place, even though Workgroup Manager successfully created a new user with a new userid.
--creating a new account on her Mac
--restarting the Mac running the mail server

When I used Workgroup Manager on the mail server I was able to delete her account and create a new one, but that did not delete her mail store in /var/spool/imap/user (at least according to Server Admin's Mail > Accounts pane).

As a test, I logged in as root using Terminal and deleted an old user's empty store from /var/spool/imap/user. When I ls /user, the empty store is gone, but still appears in the Mail > Accounts pane.

I'd like to delete the user's old mail store (sacrificing a few messages) and create a new one using the same user name, password, etc. Anybody got any ideas?

TIA,
mm 

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