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FTP authenticate error

FTP is enabled and running, however no matter what user tries to login, server reports login failed.  Such as:
remedy:~ tcwaters$ ftp 136.xxx.xxx.xxx
Connected to rxweb.pharmacy.pitt.edu.
220 rxweb.pharmacy.pitt.edu FTP server (Version:  Mac OS X Server 10.3.2 - +GSSAPI) ready.
Name (136.1xxx.xxx.xxx: tcwaters): tcwaters
331 Password required for tcwaters.
Password:
530 Login incorrect.
ftp: Login failed.


Now, Server is running 10.3.9, so not sure why it says 10.3.2 above.  Also, log windows in Server admin for FTP doesn't show connection at all.  I am certian that users have correct usernames and passwords.

I'm not sure what to look at next to troubleshoot this.

Thanks,


NOTE: new email address

--

Thomas Waters

Director of Information and Communication Services

University of Pittsburgh School of Pharmacy

412-383-7471

email@hidden

http://www.pharmacy.pitt.edu


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