On 12/9/05 7:10 AM, "email@hidden"
<email@hidden> wrote:
> Michael Johnson <email@hidden>
> Subject: Re: Booting Disk
> To: email@hidden
> Message-ID: <email@hidden>
> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>
> On Dec 8, 2005, at 6:03 PM, Dan Shoop wrote:
>
>> At 4:22 PM -0500 12/8/05, Michael Johnson wrote:
>>> I got the drive replaced with a new one and tried to install the
>>> system fresh on the new drive. It wouldn't boot into the part
>>> where it asks for the second CD. Finally, I took the "storage"
>>> drive out and tried again using the option key to select the boot
>>> drive. It was fine and the install finished. Then, I did the
>>> updates to bring the system up to 10.3.9 with all the current
>>> security updates. When it went to reboot, it wouldn't come back up.
>>> I can't get it into single user mode or any other mode.
>>
>> Well sounds like you have a storage subsystem failure.
>
> That sounds bad. When I ran the Apple Hardware Test disk (or
> whatever it's called...the one that came with the machine), it didn't
> show any errors like that. According to it, the disks were fine as
> well as the rest of the machine's systems it checks. It was TechTool
> Pro on the Apple Care disk (for a different machine sadly) which
> showed the surface errors.
>
>>> As for network, it's on a single 100Base-T connection and has a
>>> 10.x.x.x address. No DNS, and the only services are SMB, AFP and
>>> ARD.
>>>
>>> Any thoughts on what's going on with this machine and its'
>>> inability to boot?
>>
>> I'd call field service.
>
> Joy...outside that, what can I do. The machine goes out of warranty
> on the 31st of December (bought just in time for taxes). Is
> something like that going to be covered under warranty? The disks
> aren't Apple disks. They were added from CDW at the time of purchase.
I would not trust the TechTool Pro "diagnosis," as truth - a brand new drive
/should/ be fine in nearly all cases, rather than having surface errors
right out of the box.
Can we assume you observed proper anti-static precautions at all times ?
Sorry, there is no way Apple (nor any other company for that matter) will
cover your 3rd-party drives under warranty, of course not.
Call Apple support right away and start a case on this. But, they will
(quite understandably and logically) start by telling you to put the Apple
drive back in place and do a wipe and install and then see what happens.
If you still can, purchase AppleCare. But know that problems with or due to
3rd-party hardware is not covered, that's standard across the board.
- David
ACDT, amongst other things
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