On 01/23/2008 21:02 PM, "Jeff McCune" <email@hidden>
wrote:
I'm sorry to see you go. I've seriously considered unsubscribing for
exactly this reason.
It would be prudent of list members who post frequently to consider
their tone and attitude when responding to very reasonable questions
such as Chad's, less more harm than good come of their participation
on this mailing list.
Partially right. Considering the continual stream of questions without
enough information to answer without the standard game of "20
questions", I
can see where it gets annoying after a while.
I guarantee, guaran-damned-tee that everyone griping about Dan's
pedanticism
here has had the same thoughts when a user calls/emails/whatever
with "The
internet's broken, fix it" or "I can't print, fix it"...the thought
is a
variance on this: "Can you give me some USEFUL friggin' information
here, or
am I going to have to dig it out of your skull yet AGAIN?" You
probably
don't SAY it of course, but it's what you're thinking as you take
that deep
breath and say "Okay, well, I'm going to need to ask you a couple
questions
here..."
From them, sure. But no, I don't think it's too much to expect that
someone
"in the biz" do things like provide details. If they don't, and
someone
tells them to, then for crying out loud, set aside your ego and your
hurt
feelings, and provide the details. Even better, learn from it, and
next
time, write a friggin' book on the problem.
The OP question, as written, had some critical details left out.
Exactly how
hard is everyone ELSE supposed to work to fish said details out of
the OP's
head and into electrons?
If you think someone is being an idiot, it's not your responsibility
on a list like this to take them down a peg. It's neither helpful nor
very nice.
Whether or not someone who is experienced is sick of answering the
standard "20 questions" the fact of the matter is the question IS new
to the poster if not to the well versed people who answer here. It's
vital that experienced people keep that in mind and if you think
someone is being a dork, is uninformed, should go look at Google more
carefully or whatever, you have an option: simply don't reply.
I've said this before on this list and I'll say it again. I find it
sad when people have a know it all attitude (lord knows I've been
accused by users of having it myself, so it's a familiar refrain) and
use it to make others feel small or stupid.
I say to the snarky people....stop being snarky and try to be helpful
or be quiet. If someone is being a dunderhead, let them know politely
off list. Often it's simply from lack of sleep or being so sick of
thinking about a problem that you inadvertently leave something
important out. The last thing anyone needs when they are stressed and
trying to solve a problem is to have someone throw 100 lbs of grade A
snark their way. It's just plain old rude and doesn't help anyone
except the snarky one to feel bigger.
=======================
Mike Friedman
MGF Consulting
Computers without Attitude
http://www.mgfconsulting.net
415-648-6560 (office)
415-823-9990 (mobile)
Yahoo Messenger/AIM: sfmike64
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