Message: 7
Date: Tue, 20 May 2008 09:04:53 +0700
From: "Lucien Courcol" <email@hidden>
Subject: Office 2008 and Network Home Folders
To: email@hidden
Message-ID:
<email@hidden>
Content-Type: text/plain; charset="iso-8859-1"
Dear all,
This is my first message here,
I'm a rookie system administrator of a small office composed of Apple
computers. All these computers are running Mac OS X 10.5.1. We also
have a
special (2GB of RAM) Mac Mini that we use as our OS X Server (10.5.1).
Our server is providing basic networking services (Gateway,
Firewall, NAT,
DHCP, DNS, VPN) and it's also an Open Directory Master.
Home folders of staff are stored in the server and get mounted on the
workstation via AFP (aka Network Home Folder).
Everything is working fine so far.
But here starts my problem : Recently we've upgraded to MS Office
2008, and
staff began to complain about problems while working with Word and
Excel
documents, I advised them to use the latest extension .docx or xlsx
which
seems to be more stable. Unfortunately for me the problems didn't
stop. So
I've checked it out by myself :
Whenever staff try to open certain documents they get an error
message that
says "Cannot access <concerned file>" and click ok. After 2 or 3
attempts
the file gets opened.
Another issue is : Right away after closing a document, when staff
try to
open it again, they get an error message : "<concerned file> is
being used
by "another user". Do you want to make a copy ?"
People from other Apple related forums told me it's a permission
issue but i
doubt about that because :
1) I haven't change anything to the default permission settings
used for the
Network Home Folder sharepoint.
2) If i use Apple's iWork, i get no problems, files open fine.
Even the newly released Service Pack 12.1.0 doesn't fix any of these
problems !
I really would like to get rid of these problems with Office '08
and stop
hearing staff complains.
I'm also wondering that i shouldn't be the only one having these
problems
since Network Home Folders and Office 2008 are commonly used in
business
(and my setup is about everything but special).
Have you ever experienced the same issues : how did you solve your
problems,
any workarounds ? ...
Thx a lot in advance !
--
Lucien Courcol
Hi Lucien,
Is this a new setup? Or an upgrade from an Office 2004 with network
home directories setup?
I haven't started upgrading to Office 2008 yet. All previous
versions of Office (at least as far back as Office 98 through 2004)
have required a "fix" that involves creating an invisible folder
named .TemporaryItems that is r/w for all users on any volume that is
used for storing Office documents.
The following commands should work (the 1 in the chmod command sets
the sticky bit that protects the folder from being deleted or moved).
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