I first went this route when I was short on staff, and didn't feel I
had anyone that could take an open source app and get it going for us.
Then, the decision was made to use a consultant to set it up for us-
the same guys who had installed our Xserve and RAID. They had just
begun to use an open source app, and while they were happy to set it
up for us, they thought their OS solution rocked. But after setting
Web Help Desk up for us, and then struggling with the solution they
had chosen, they dropped it and implemented Web Help Desk themselves.
After we had it set up- it became clear that there really had been no
reason to use a consultant to set it up except that we were short
staffed. It is really easy to work with. We have it set up to use
MySQL as the back end DB.
On May 26, 2008, at 10:27 AM, Michael Levine Hess wrote:
Is not free but it does alot more and is great. We just moved over
to it.
OTRS is another OSS, but RT is better, IMHO
Michael
On Thu, 22 May 2008, Filipp Lepalaan wrote:
Hi Gang,
Just wondering what, if any, kind of helpdesk solution do you run
in your environments?
Ie could you recommend some tools to track tickets and assets?
Our needs are not that great so I began to roll our own, but it
appears the devil is yet again in the details
and an off the shelf solution seems more and more appropriate. :-)
Many TIA,
-filipp
---
Filipp Lepalaan
email@hidden
http://unflyingobject.com
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--
Thomas Waters
Director of Information and Communication Services
University of Pittsburgh School of Pharmacy
412-383-7471
email@hidden
http://www.pharmacy.pitt.edu
tcwaters835 (skype, yahoo)
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