On May 29, 2008, at 7:36 PM, Trevor Jacques wrote:
Of course, you have a support contract with Apple, right?
Right. $5,000 to $50,000 for a bug in a $600 product.
First, it's not that much for basic server support. And this isn't out
of line for many other products that also provide support. In many,
many cases support is more expensive than the product itself. Network
gear (e.g. Cisco routers, SonicWall firewalls, etc) often cost less
(or are more or less free) and the money is made on the support. Heck,
it's how IBM's doen business for years.
If this were about my attempting a sophisticated set up, I'd agree
with you. But my beef with Apple is about getting the product to
work as advertised.
And did it ever work? Yes, by your own admission you did have it
working before the update. Then you broke it somehow.
And I'm certainly not the only one to have run across similar issues
with Apple.
Yes, people have problems with products. Welcome to manufacturing.
I have a friend who for a long time relied on Tiger Server and is
poised to go back to it, given the problems he has experienced with
it.
And he'd be extremely silly to do so since Leopard is a much better OS
overall.
My very simple expectations are reasonable, given how the product is
sold.
No, your expectation is that products nevr break, you never have to
understand how they work to fix problems that occur, and that
everything can always be done by clicking on buttons with mice. All
are not reasonable expectations.
I'm not expecting my server to fly me to the moon. The day I want it
to do that, I'll take a lot of sysadmin courses.
Did you learn how to drive before getting your license?
Until then, the GUI, according to the documentation, is sufficient
for my needs.
And should be, presuming proper care and feeding. When that goes awry,
you need more.
It's all about reasonableness,
Whcih you're refusing to be...
and I'm only asking a very little of the software.
...and the software isn't your problem. Your configuration file is
busted.
-dhan
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Dan Shoop
Computer Scientist
iWiring / U.S. Technical Services
