Regarding:
On Nov 30, 2005, at 3:36 PM, Nick Nallick wrote:
I have a modern Carbon/Quartz application that prints on Tiger by
calling PMSessionBeginCGDocument / PMSessionGetCGGraphicsContext
and using Quartz to draw into the resulting CGContextRef. For the
most part this works fine, but rarely I hear from users with a
Canon printer who can't print from my app even though they can
print from their other apps. If they save a PDF file from the
print dialog they can print it from Preview without any additional
trouble.
I recently collected a CUPS debug log from a user with this problem
using a Canon i550 with 10.4.3. The print job starts bug then
terminates without printing with a "Job Stopped" message. The
interesting part of the log appears to be:
D [29/Nov/2005:16:56:44 -0800] [Job 512] fatal::internal error -2002
E [29/Nov/2005:16:56:44 -0800] PID 566 stopped with status 46!
D [29/Nov/2005:16:56:44 -0800] UpdateJob: job 512, file 0 is complete.
D [29/Nov/2005:16:56:44 -0800] StopJob: id = 512, force = 0
D [29/Nov/2005:16:56:44 -0800] dnssdRegisterPrinter(i550) update
I [29/Nov/2005:16:56:44 -0800] Saving printers.conf...
D [29/Nov/2005:16:56:44 -0800] StopJob: printer state is 5
Can anybody tell me (or tell me where to look to find) what
"fatal::internal error -2002" and "status 46" mean?
QuickTime defines -2002 as badPublicMovieAtom so I'm guessing this
is a different error number space.
These errors are produced by the printer driver reporting a fatal,
nonrecoverable error to the printing system. The error number they
use is private and specific to the printer driver. To diagnose the
kind of problem this is would require someone familiar with the Canon
driver (i.e. Canon) to comment.
Obviously a reproducible case would be quite helpful but from your
message it sounds like it is intermittent. I suggest filing a bug
with as much information as you can and we can potentially follow up
with Canon. Include specifics about the configuration (Mac OS X
version, printer driver version, etc) and a PDF representation of the
failing print job (using save as PDF) together with the print
settings information for the problematic print job.
David
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