Here is the complete issue:
Our helpdesk people normally operate on PCs but from time to time we do get a mac caller that needs remote support. What I'm wondering about is getting the PC user to connect to the Mac tower to use ARD as we can't realy afford one Mac for each person for only occasionnal remote sessions.
François Houle
Customer Support ( IT Help Desk)
IST Customer Services (ICS)
McGill University
514-398-4400 ext 04528
email@hidden
-----------------------------------------------------------------
For IT support, contact email@hidden
514-398-3398
-----Original Message-----
From: Robert C. Jacobson [mailto:email@hidden]
Sent: Tuesday, March 29, 2005 12:49 PM
To: Francois Houle; ard
Subject: Re: Multiple admins using ARD
At 12:40 PM -0500 3/29/05, Francois Houle wrote:
>Hi everyone,
>
>I'd just like to know... Is there a way to have one machine have ARD
>admin and have our admins remote to it from their machines so they can
>use it ? Is it possible to have multiple people using it at the same
>time ? If so what would it require ?
There might be a way, but you have to purchase as many copies of ARD as there are Administrators anyway. Why not just have them use their own machines?
If you like, you can copy the computer lists between the admin machines...
Refer to the post below regarding licensing; I believe it still applies.
At 6:09 PM -0700 10/6/03, Apple Remote Desktop wrote:
>Mike, et. al.
>
>It is not a matter of Apple "liking" you to purchase 10 copies if you
>have 10 people using Apple Remote Desktop.
>
>Apple Remote Desktop is licensed per Administrator and you will need to
>purchase a license for each Administrator that is going to use the
>Remote Desktop Admin application to manage the Macintosh computers in
>your organization.
>
>It is that simple.
>
>If there are any further questions on licensing of Apple Remote
>Desktop, please reply back directly to email@hidden.
>
>Thanks!
>
>The Apple Remote Desktop Team
--
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Robert Jacobson email@hidden
BS, Aeronautical Engineering Univ. of Md., College Park Flight Ops. Team - SOlar Heliospheric Observatory (SOHO)
(301) 286-1591
_______________________________________________
Do not post admin requests to the list. They will be ignored.
Remote-desktop mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription:
http://lists.apple.com/mailman/options/remote-desktop/email@hidden
This email sent to email@hidden
