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Re: ARD 3.2.2 client status won't update



Thanks anyway Andrew. I tried it with a few machines but it doesn't seem to help. I had thought of the IPv6 thing as well, but from the posts I had seen on the Apple support discussion board for ARD I think this is an ARD issue.

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Dan "Doc" Browne
System Administrator



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On Jul 23, 2009, at 12:45 PM, Andrew MacKenzie wrote:

Oops. Sorry, Dan. I meant to say "I haven't seen this exact problem..." What's a couple letters here and there?
---
Andrew MacKenzie
Apple Certified System Administrator
Apple Certified Pro
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(630) 201-2499 mobile
(630) 626-3708 fax


On Jul 23, 2009, at 2:42 PM, Andrew MacKenzie wrote:

Dan,

I have seen this exact problem, but I would try disabling IPv6 on your machines, and disabling ARD's reverse DNS lookup on your ARD admin machine. Here's the gist of it:

# On _all_ your affected Macs, turn off IPv6:
networksetup -setv6off Ethernet
networksetup -setv6off AirPort

# And on your ARD Admin machine, add turning off ARD reverse IP lookup:
defaults write com.apple.RemoteDesktop DisableReverseIPLookup -bool yes
networksetup -setv6off Ethernet
networksetup -setv6off AirPort


Hope this helps.

Andrew
---
Andrew MacKenzie
Apple Certified System Administrator
Apple Certified Pro
email@hidden
(630) 201-2499 mobile
(630) 626-3708 fax

On Jul 22, 2009, at 7:15 PM, Dan Browne wrote:

Hi All,

Over the past six months or so we've had problems with the status of our machines not refreshing in Remote Desktop, which makes it difficult if not impossible to send unix commands or perform other automated tasks on one or more client machines. Using the scanner set to either Bonjour or Local Network will refresh some, but not all of the clients (most remain greyed out).

There are two recent changes in our LAN setup which I believe relate to this issue. First was upgrading from our old Linksys firewall to a SonicWall NSA 240. Second, and I believe this may be the key, was re-numbering our network from a traditional 192.168.x.x (class-c) address space to a 172.19.x.x (class b). Everything on the LAN is on a single subnet with an identical 255.255.0.0 mask, though machines are grouped according to type as if they were class C subnets (i.e. .10 for workstations, .20 for render machines, etc).

Could my problems be the result of a bug in ARD, or is there a known limitation as to what addressing schemes will work with it? Reinstallation of course has not resolved the problem. I am currently running ARD 3.2.2, both admin and client, and a mixture of MacOS X 10.5.5 and 10.5.7 on my machines. I have heard of other people having similar issues since upgrading to MacOS versions after 10.5.5, but Apple of course has not addressed or acknowledged any such issues.

Thanks.

-Dan

----------
Dan Browne
System Administrator



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References: 
 >ARD 3.2.2 client status won't update (From: Dan Browne <email@hidden>)
 >Re: ARD 3.2.2 client status won't update (From: Andrew MacKenzie <email@hidden>)
 >Re: ARD 3.2.2 client status won't update (From: Andrew MacKenzie <email@hidden>)



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