Re: ARD 3.3.1 Reports Not Working

• Subject: Re: ARD 3.3.1 Reports Not Working
• From: "Jeff C. Anderson" <email@hidden>
• Date: Tue, 03 Nov 2009 15:18:55 -0600
• Delivered-to: email@hidden
• Delivered-to: email@hidden
• Thread-index: Acpcyz+u5DEVvrS12ECMI0vTDQ57FQ==
• Thread-topic: ARD 3.3.1 Reports Not Working
• User-agent: Microsoft-Entourage/12.20.0.090605

I've posted this to the Apple support discussion boards, but have had no replies, so...

I am unable to generate Application Usage and User History reports. All other reports work fine.

I'm running ARD 3.3 on an iMac (OS X 10.6.1) and have it set up as a task server, with remote connections allowed. Firewall is set up to "allow incoming connections" for Remote Management and ARDAgent.

All clients are running 10.5.8 and ARD client v3.3.1.

Macs in classrooms and labs are configured to generate report data every day but at different times. I'm currently only collecting System Profile, Application Usage and User Accounting data.

When I try to generate a report for either a group of machines or just one, the Active Task window sits there saying "In progress" and "Waiting for report data" without getting anywhere. There are no recent files in the /var/db/RemoteManagement/ClientCaches directories, either.

A look at the logs shows that the clients are trying to talk to the task server at the correct times (e.g. 2:00am). However, there are entries for each contact that lead me to believe I am missing something in the setup:

Oct 28 02:00:00 myTaskServerName ARDAgent266 <http://discussions.apple.com/> : Client key for MA:CA:DD:RE:SS not found.
Oct 28 02:00:00 myTaskServerName ARDAgent266 <http://discussions.apple.com/> : Encryption key not found for client.

I would love to know how to generate the missing keys.

Bruce O'Leary
Apple Systems Administrator
Academic Computing
University of Massachusetts Amherst


We have experienced the same issues, with no resolution to date...


Jeff A

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