Clicking on a live chat button in the header opens a chat frame at
the bottom of the window where contact information (first name, last
name) is auto-populated based on the the user logged in to the
session. User can type in a question and then click on a "start
chat" button to initiate the chat in that same frame. At the end of
the chat, the bottom chat frame collapses.
This type of integration allows the user to chat and use the
application at the same time, making it easy for a live chat agent to
walk the customer through a particular flow.
Email me offline if you'd like more information on their solution or
how we integrated with it.
This looks pretty interesting, but we are looking for a solution
providing "chatrooms" for our visitors.
I didn't make that clear, sorry. Nevertheless, Liveperson looks VERY
interesting for other stuff we do here - so I will take a closer look
at it.
Thanks!
cug
2006/8/31, Steve Quirk <email@hidden>:
We use liveperson to provide customer service. If you're looking
for
customer to service-rep chat, it's trivial to implement (about 4
man hrs)
and pretty low overhead & cost effective.
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