Re: AUGD: Apple Eats Little Girl
Re: AUGD: Apple Eats Little Girl
- Subject: Re: AUGD: Apple Eats Little Girl
- From: Amaya Gergoff <email@hidden>
- Date: Mon, 17 Apr 2006 11:56:00 +0200
I agree with Anthony.
Apple has many links on their websites and others like newsletters
inviting us to send feedback to them, so are we, the ones who take
their invitation, kind of different from those who use other channels
to send them some feedback (ideas, improvements, bugs report, etc)?.
I can guess about legal "considerations" about what would happen if
Apple like one of my ideas and use them, so I have asked them through
the feedback option about having the Calendar option on iPhoto, now
iPhoto have calendars, should I have to be "paid" by Apple for
this???!!!!, I guess not, shouldn't have to suggest to Apple on this
because of that, I guess not, shouldn't Apple put calendars on iPhoto
because someone asked for it, I guess not, maybe they can probe that
they have the idea before I sent the request, but that is not the point.
And if that kid is smart enough to suggest Apple some "revolutionary"
ideas maybe Apple should talk with her.
That kid should received the same Thanks for contacting us note that
I received from the feedback page, and I guess she would be happy,
and them two things could happen, the ideas be just plain ideas like
the calendars on iPhoto, or great ideas and in that case, if
necessary Apple will love to have that kind of input and talk with
whoever it should.
I hope the meeting after this improve the way you ask for feedback
and received response from the Asker.
Amaya Gergoff
Apple User Group Regional Liaison for Central and South America
http://www.apple.com/usergroups/contact/liaisons/
On Apr 17, 2006, at 11:33 AM, Anthony Caruana - President iMug wrote:
Sorry - but I disagree.
I'm not saying that Apple can't reject unsolicited comments but the
form
letter can be written politely and be addressed as coming from
someone other
than the Law Department.
Apple's star may be bright today but they can't afford to alienate
tomorrow's customers.
There's no need to ruin anyone's career here. But surely offering
some wise
counsel to the people who put this ham-fisted policy in place would
be wise.
Large companies need to be told that they can't treat people like
sh1t.
BTW - is Apple so great that they can't receive suggestions from their
customers? Companies that disregard their customers discover the
secret to
building small businesses; start with large ones and stop listening to
customers. One would have though that, given Apple's history,
they'd listen
to their customers.
Anthony Caruana
President - iMug
email@hidden
www.imug.com.au
On 17/4/06 6:52 PM, "email@hidden" <email@hidden> wrote:
On 16 Apr 2006, at 02:02, List Account wrote:
If this story is true, I am worried about the direction Apple is
going in and particulary about the competence of Apple's current
legal department - not in their legal expertise, but in their
people skills which seem to be somewhat different to those I would
expect from a company wishing to have a better image than that of
Microsoft. Who hired people who treat 3rd graders this way?
This 3rd grader could write a letter but not read a web page about
unsolicited comments?
I guess she had a expectation that because of her letter she'd be
entitled to a red carpet from Cupertino?
I am absolutely disgusted by this callous behaviour. Somebody needs
to be sacked.
You'd ruin someone's career and home life because a boilerplate
letter was sent to a 9 year old?
Get a bit of perspective.
M
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