Re: AUGD: Questions - Allegheny Region Macintosh Users Group
Re: AUGD: Questions - Allegheny Region Macintosh Users Group
- Subject: Re: AUGD: Questions - Allegheny Region Macintosh Users Group
- From: "Den Piota" <email@hidden>
- Date: Fri, 18 Apr 2008 08:24:32 -0400
David,
I'm glad to hear that. With this inspiring exchange I will return to the stores and see if there is a change.
I remember the manager went into the back room to call corporate last time (late 2006) I asked at the Apple Store (in Burlington Mall, Burlington, MA). He returned saying it was policy. To paraphrase: Since user group members offer technical help and aren't accredited as Apple technicians Apple cannot recommend them. I asked him if he was kidding. He said no it's a legal thing. It was an employee under him who said we were competition.
Dennis
member Boston BBS
On Thu, Apr 17, 2008 at 11:51 PM, Kaiserslautern Macintosh Users Group <
email@hidden> wrote:
This is not my experience. In fact, Apple sales reps have referred our last few members. I've even been contacted by people in the States who are moving to Germany who were referred to us by their local Apple Store employees.
David Stempnakowski
Kaiserslautern Apple User Group
Apple Product Profesional
Apple Ambassador
On Apr 17, 2008, at 5:06 PM, Den Piota wrote:
For example Apple Store employees (at least in Boston) are told not to volunteer info about the local AUGs to new Apple customers. The customers have to discover the find a user group webpage independently or ask a direct question to the employee. It was explained to me by one employee that there is too much duplication of service between AUGs and the .Mac accounts being promoted with each computer purchase.
Just my two cents.
Dennis "born in nearby Olean" Piechota
member of AUG, Boston BBS
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