AUGD: Fwd: Re: [Support Ticket #IPT-36028-348]: Griffin itripautopilot
AUGD: Fwd: Re: [Support Ticket #IPT-36028-348]: Griffin itripautopilot
- Subject: AUGD: Fwd: Re: [Support Ticket #IPT-36028-348]: Griffin itripautopilot
- From: aSaM <email@hidden>
- Date: Fri, 03 Oct 2008 21:44:07 +0100
Is this how Griffin Support treats it's US customers as well?
Date: Fri, 3 Oct 2008 21:31:41 +0100
To: Griffin Technology Support <email@hidden>
From: aSaM <email@hidden>
Subject: Re: [Support Ticket #IPT-36028-348]: Griffin itripautopilot
Cc:
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We handle international returns a little differently. We ask that
you destroy the unit (please be safe) and send us an image of the
unit after it has been destroyed. This assures us that the unit
can not be used again, and it saves you from havng to ship it back
to us. Once we receive the image and your shipping address, we can
then get you a replacement sent out.
Bill
Technical Support
Griffin Technology
What if I destroy the unit, and then you don't send me a
replacement, and I'm left with a destroyed unit that I can't even
use for a refund from Amazon? Can't you just take a credit card
number or something and once I've recived the replacement, then
I'll destroy the unit and send you pics.
Cheers,
Asam...
Also, how long will I have to wait for a replacement? Are you going
to send it me by priority international mail? Like I pay
amazon.co.uk for. Why should I have to wait for a long time for
something to come in the post for something that's wrong with your
product. I buy online so I can have things delivered next day.
Asam....
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