Re: AUGD: Fwd: Re: [Support Ticket #IPT-36028-348]: Griffin itripautopilot
Re: AUGD: Fwd: Re: [Support Ticket #IPT-36028-348]: Griffin itripautopilot
- Subject: Re: AUGD: Fwd: Re: [Support Ticket #IPT-36028-348]: Griffin itripautopilot
- From: aSaM <email@hidden>
- Date: Fri, 03 Oct 2008 22:13:48 +0100
On Oct 3, 2008, at 4:44 PM, aSaM wrote:
Is this how Griffin Support treats it's US customers as well?
We ask that you destroy the unit (please be safe) and send us an
image of the unit after it has been destroyed. This assures us
that the unit can not be used again, and it saves you from havng
to ship it back to us. Once we receive the image and your
shipping address, we can then get you a replacement sent out.
What if I destroy the unit, and then you don't send me a
replacement, and I'm left with a destroyed unit that I can't even
use for a refund from Amazon?
"What if" is a phrase that can bring a great deal of angst. It is my
nature to try to trust someone until it is demonstrated to me that
trust is not merited. I don't always succeed, but unless my gut is
twisting in knots and red flags are going up in my skull, that is
the path I try to follow because that is how I would like others to
behave toward me.
If you don't feel that you can take them at their word, why not go
for the refund from Amazon instead? Alternatively, follow Griffin's
instructions and keep the remains of the device along with their
e-mail correspondence. Then if Griffin doesn't follow through you
still have something with which to to pursue your claim.
Griffin has been around a while. Why not give them the benefit of the doubt?
Paul Richards
Ambassador
Syracuse Macintosh Users Group
Syracuse, NY, USA
http://www.iSMUG.com
Sorry, for consumer related issues, I don't trust anyone. This is the
second faulty unit from Amazon.co.uk, and I thought I'd ask Griffin
if they could offer an alternative rather then getting a third faulty
unit send from Amazon. I actually like the design of product and just
want one that works like it says on the box.
Cheers,
Asam....
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