Cyan overlay when printing with Epson 3800
Cyan overlay when printing with Epson 3800
- Subject: Cyan overlay when printing with Epson 3800
- From: Thomas Bitterle <email@hidden>
- Date: Thu, 12 Jul 2012 09:17:04 +0200
Hello everyone,
my custumer get a special problem with his Epson 3800 when switching to a new Mac (Prozessor 2 x 2.4 GHz Quad-Core Intel Xeon), Mac OS 10.6.8 and Photoshop CS 5 Extended (Version 12.1 x 64). He writes:
• I create a new Image in the upper mentioned photoshop Version in a Size of 13x18 cm (5x7 inch) It's no matter if its in Adobe RGB or ECI-RGB.
Attention: if I do the same in an older PS version (like CS4 Extended), I don´t have any of this problems, i can print completly normal.
• I go to print, choose paper-size A3+
• positioning my picture over the printermenu
• and use the print command
• my 13x18cm picture is going to be printed and the complete rest of the paper
even where nothing should be printed) is overlayed with a light tone of cyan.
I mentioned the whole thing , because I wondered why the printhead moved over the whole paper , instead of moving the paper through the printer after the 13x18 picture was printed.
The light Cyan tone is adding more and more, the more you print on the paper.
To clear what I´m exactly doing:
I create some edited photos for a test print. Those fore-prints are going to be placed in my archive, that´s the reason why I don´t cut the paper to the right size; I always use my a3+ paper in the whole size, positioning my photos side by side in the printer-menu.
So it happened a few times that I put the same paper in the printer, again and again.
But now it´s not possible anymore because of this Cyan-overlay
I´ve already done the following tests:
• insert a complete white paper (RGB tone 255) photo in 13x18 cm
• used paper-size 127x178mm, and insertet an A3+ paper
• gave the print command
• normaly nothing should happen know, because the printer don´t have anything to print, instead of a clean white paper
• the printer starts, skips the chosen photo and prints outside the 13x18 cm white area in cyan
• I have taken my older Mac (Mac OS X version 10.5.8, CPU 2.3 Ghz G5) with the older PS version, and he does it without any problems. (no Cyan-overlay, or printing delays)
He uses the common settings in the Photoshop-printdialogue: Photoshop manages colors, relativ and chooses the printerprofile in the Photoshop-printdialogue. The settings in the printerdriver are also the normal settings: No colorcorrection (prepared and saved in another application because of the known problems)
Has anyone an idea what to do?
Best regards,
Thomas Bitterle
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