Re: [Fed-Talk] Re: A Flame
Re: [Fed-Talk] Re: A Flame
- Subject: Re: [Fed-Talk] Re: A Flame
- From: Dave Schroeder <email@hidden>
- Date: Wed, 25 Apr 2007 17:40:34 -0500
I'm sorry to say this, but this list and Apple's discussion boards
are NOT support channels, and you will NOT get a response.
The proper channel is AppleCare.
Had you called AppleCare at all, or did you really expect an Apple
person on the fed-talk mailing list to call you back...? I'm a bit
puzzled.
- Dave
On Apr 25, 2007, at 2:39 PM, Roy Mendelssohn wrote:
Apple has been silent not only here - but on its own discussion
boards and other places where this has been reported. And the fix
did not come from Apple either.
If you call Applecare, the first people you get do not know the
answers to these types of problems, and there is a long wait to get
to them and then a long wait to get to the technical people. And
it would have been very nice if I had the time to sit on hold to
get to AppleCare - we have data coming in almost continuously, and
it was all I could do to find kludges to keep the transfers working
on 2 separate servers - we also lost a lot of data so extra effort
had to be expended to recover the lost data.
I do not consider this acceptable. FTP is a major service and
component of an operational machine. To break that and then say
nothing is not the way to keep or win customers.
-Roy M.
**********************
"The contents of this message do not reflect any position of the
U.S. Government or NOAA."
**********************
Roy Mendelssohn
Supervisory Operations Research Analyst
NOAA/NMFS
Environmental Research Division
Southwest Fisheries Science Center
1352 Lighthouse Avenue
Pacific Grove, CA 93950-2097
e-mail: email@hidden (Note new e-mail address)
voice: (831)-648-9029
fax: (831)-648-8440
www: http://www.pfeg.noaa.gov/
"Old age and treachery will overcome youth and skill."
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